Terms & Conditions

The legal trading name of this business is Flowers on Bank and is a New Zealand owned company. Flowers on Bank will be the name that will appear on your bank/credit card statement.

All prices stated on the website are in New Zealand dollars and include GST.

We value your security and privacy. Your order is protected using our secure server and credit card details are never stored after processing your order. If you have reservations about ordering via the internet please call or email through your orders:

Email: smile@flowersonbank.nz
Street Address: 188 Bank Street Whangarei

Opening Hours:
Monday to Friday 9am – 5pm
Saturdays 9.30am – 12 noon.

Deliveries

Whangarei City $10
Available Monday to Saturday. For same day delivery, please ensure that your order is placed before 1.30pm and by 11am on Saturdays.

Whangarei Region / Rural $20
Delivery available to most areas Tuesday to Saturday. Ruakaka, Waipu and Dargaville, Tuesday to Friday only. All rural deliveries must be received by 2pm the day prior to.

Timed deliveries for Whangarei can be requested but cannot be guaranteed.

Flowers cannot be delivered to a Post Office box.

For orders outside our delivery area we will be required to use Interflora. If this is the case, Interflora delivery fees and transmission charge will be additional and added to original price.

If the courier is unable to access a property flowers will be returned to shop at additional cost and will need to be collected by recipient. Please advise prior if you think your delivery will be a problem delivery.

Orders requested for delivery on Public Holidays and Sundays (apart from Mothers Day and Valentines Day) will be delivered on next available working day.

General

Due to seasonal variations we may have to substitute some of the flowers that are pictured. We will do our best to send out flowers which capture the essence, style and colour of your chosen item.

Please feel free to call and discuss this with us as we receive fresh seasonal flowers daily.

For large quantities and particular colours of your favourite flowers it is advisable to order 2 working days in advance to avoid disappointment.

Card messages will be written as received. Any spelling mistakes made by sender will not be corrected i.e. personal names.

Complaints and refund policy

Any complaints regarding flower condition will need to be made within 24hrs of receiving and will need to be sighted by florist or representative in this period before any remedy or refund can be discussed.