Who we are
Our registered business name is Native Florist Ltd T/A Flowers on Bank.
Our website address is: flowersonbank.nz
What personal data we collect and why we collect it
We collect information from you when you complete any of the following: place an order, subscribe to a newsletter or blog, create an account, fill out an enquiry form, use live chat or enter information anywhere else on our site.
We may use the information we collect from you in the following ways:
- To process your transactions
- To ask for ratings and reviews of services or products
- To follow up after correspondence (live chat, email or phone enquiries)
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to this website, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a third party payment gateway provider and are not stored or processed on our servers.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Who we share your data with (third-party software)
This website uses third-party plugins and software to process your requests, these are:
How long we retain your data
We keep contact form entries, analytics records and customer purchase records permanently for as long as this website is live.
For users that register on this website (if any), we also store their personal information provided in the user profile. All users can see, edit, or delete their personal information at any time (except you cannot change the username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s help menu to learn the correct way to modify your cookies. If you turn cookies off, it won’t affect the user’s experience .
Your contact information
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from all correspondence.
Native Florist Ltd T/A Flowers on Bank
188 Bank St
Whangarei, Northland 0110
09 438 6234
The legal trading name of this business is Flowers on Bank and is a New Zealand owned company. Flowers on Bank will be the name that will appear on your bank/credit card statement.
All prices stated on the website are in New Zealand dollars and include GST.
We value your security and privacy. Your order is protected using our secure server and credit card details are never stored after processing your order. If you have reservations about ordering via the internet please call or email through your orders:
Street Address: 188 Bank Street Whangarei
Monday to Friday 9am – 5pm
Saturdays 9.30am – 12 noon.
Whangarei City $11
Available Monday to Saturday. For same day delivery, please ensure that your order is placed before 1.30pm and by 11am on Saturdays.
Whangarei Region / Rural $20
Delivery available to most areas Tuesday to Saturday. Ruakaka, Waipu and Dargaville, Tuesday to Friday only. All rural deliveries must be received by 2pm the day prior to.
Timed deliveries for Whangarei can be requested but cannot be guaranteed.
Flowers cannot be delivered to a Post Office box.
For orders outside our delivery area we will be required to use Interflora. If this is the case, Interflora delivery fees and transmission charge will be additional and added to original price.
If the courier is unable to access a property flowers will be returned to shop at additional cost and will need to be collected by recipient. Please advise prior if you think your delivery will be a problem delivery.
Orders requested for delivery on Public Holidays and Sundays (apart from Mothers Day and Valentines Day) will be delivered on next available working day.
Due to seasonal variations we may have to substitute some of the flowers that are pictured. We will do our best to send out flowers which capture the essence, style and colour of your chosen item.
Please feel free to call and discuss this with us as we receive fresh seasonal flowers daily.
For large quantities and particular colours of your favourite flowers it is advisable to order 2 working days in advance to avoid disappointment.
Card messages will be written as received. Any spelling mistakes made by sender will not be corrected i.e. personal names.
Complaints and refund policy
Any complaints regarding flower condition will need to be made within 24hrs of receiving and will need to be sighted by florist or representative in this period before any remedy or refund can be discussed.