Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Who we are

Our registered business name is Native Florist Ltd T/A Native Florist.

Our website address is:

What personal data we collect and why we collect it

We collect information from you when you complete any of the following: place an order, subscribe to a newsletter or blog, create an account, fill out an enquiry form, use live chat or enter information anywhere else on our site.

We may use the information we collect from you in the following ways:

  • To process your transactions
  • To ask for ratings and reviews of services or products
  • To follow up after correspondence (live chat, email or phone enquiries)

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to this website, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a third party payment gateway provider and are not stored or processed on our servers.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.


Who we share your data with (third-party software)

This website uses third-party plugins and software to process your requests, these are:

– Woo Commerce, read their privacy policy here

– Payment Express, read their privacy policy here

Google Analytics

This website uses a tracking code that follows the behaviour of all website users. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage useage. Read Google’s privacy policy here.

How long we retain your data

We keep contact form entries, analytics records and customer purchase records permanently for as long as this website is live.

For users that register on this website (if any), we also store their personal information provided in the user profile. All users can see, edit, or delete their personal information at any time (except you cannot change the username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


These are small files that a website transfers to your computer’s hard drive through your web browser (if you allow it to) that enables the website’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We use cookies to understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s help menu to learn the correct way to modify your cookies. If you turn cookies off, it won’t affect the user’s experience .

Your contact information

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from all correspondence.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Native Florist
188 Bank St
Whangarei, Northland 0110
New Zealand

09 438 6234

The legal trading name of this business is Native Florist and is a New Zealand owned company. Flowers on Bank will be the name that will appear on your bank/credit card statement.

All prices stated on the website are in New Zealand dollars and include GST.

We value your security and privacy. Your order is protected using our secure server and credit card details are never stored after processing your order. If you have reservations about ordering via the internet please call or email through your orders:

Street Address: 188 Bank Street Whangarei

Opening Hours:
Monday to Friday 9am – 5pm
Saturdays 9am – 12 noon


Whangarei Central Suburbs SAME DAY $15
Available Monday to Friday. For same day delivery, please ensure that your order is placed before 1pm.

Whangarei Outer Suburbs SAME DAY $20
Abbey Caves,  Glenbervie, Kamo, Maunu, Onerahi, Springs Flat, Tikipunga.  Available Monday to Friday. For same day delivery, please ensure that your order is placed before 1pm.

Urgent Delivery +$15
Delivered within the hour –  available for Central & Outer suburbs only.

Whangarei Outer City & Rural $30
Delivery available to most rural areas Tuesday to Saturday.
Hikurangi township, Ruakaka, Waipu and Dargaville, Tuesday to Friday only.  Please order by 1pm at least 1 business day PRIOR to delivery date.

Rest of New Zealand/Interflora $35
Further than our local and rural/region delivery areas your order will be sent via Interflora.

Timed deliveries for Whangarei can be requested but cannot be guaranteed.

Flowers cannot be delivered to a Post Office box.

If the courier is unable to access a property flowers will be returned to shop at additional cost and will need to be collected by recipient. Please advise prior if you think your delivery will be a problem delivery.

Orders requested for delivery on Public Holidays and Sundays (apart from Mothers Day and Valentines Day) will be delivered on next available working day.


Due to seasonal variations we may have to substitute some of the flowers that are pictured. We will do our best to send out flowers which capture the essence, style and colour of your chosen item.

Please feel free to call and discuss this with us as we receive fresh seasonal flowers daily.

For large quantities and particular colours of your favourite flowers it is advisable to order 2 working days in advance to avoid disappointment.

Complaints and refund policy

Any complaints regarding flower condition will need to be made within 24hrs of receiving and will need to be sighted by florist or representative in this period before any remedy or refund can be discussed.